This policy explains how information submitted through this website may be collected, used, retained, and shared. It applies to general browsing, search, and enquiry functions. A separate notice or contract may govern a specific customer portal, employment application, event registration, distributor service, or commercial transaction.
Information collected
We may receive identifiers and business contact details such as name, company, email address, telephone number, country, and job role. An enquiry may also contain material, thickness, sheet format, production target, machine identity, alarm information, and other project context. Technical logs may include IP address, browser type, pages requested, time, referring address, and security events. Do not submit passwords, payment-card data, special-category personal data, export-controlled files, or confidential third-party information through a general form.
Purpose and lawful basis
Information may be used to route and answer an enquiry, evaluate a requested product or service, maintain a communication record, protect the website, comply with legal obligations, and improve content. Depending on jurisdiction and context, processing may rely on steps requested before a contract, performance of a contract, legitimate interests, consent, or legal duty. Marketing communication is sent only under the applicable permission rules, and an opt-out request will be respected.
Sharing and international handling
Information may be shared with authorized group entities, distributors, service providers, hosting and security vendors, professional advisers, or public authorities where necessary for the stated purpose or required by law. Routing a global industrial enquiry can involve processing outside the user’s country. Where required, appropriate contractual or legal transfer safeguards are used. We do not state that every recipient or processing location applies to every submission.
Retention and security
Records are retained for the period reasonably needed for enquiry handling, project history, warranty or service context, legal obligations, dispute management, and security. Retention differs by record type and jurisdiction. Administrative, contractual, and technical controls are used to reduce unauthorized access, loss, alteration, or disclosure, but no internet transmission or storage method can be described as risk-free.
Your choices and rights
Subject to applicable law, a person may request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. Identity and authority may need to be verified, and some records may be retained where law or a valid overriding obligation applies. Browser controls may limit cookies or local storage, although essential functions can be affected.
Contact and updates
Privacy questions or rights requests can be submitted through the contact page. State the relevant country and relationship so the request can be routed. This policy may be updated when processing, law, or site functions change; the effective date above identifies the published revision.